Zomato buyer help jobs 2025

Zomato buyer help jobs Zomato is hiring enthusiastic individuals for customer support roles. As a Buyer Assist Govt, you may be liable for resolving consumer queries, dealing with complaints, and ensuring a seamless meals ordering get pleasure from. You’ll work together with customers by means of chat, electronic mail, or cellphone, imparting properly timed {and professional} help. The function calls for sturdy communique capabilities, endurance, and trouble-solving capabilities. Candidates have to be snug working in rotational shifts and personal easy computer experience. It is a tremendous chance to work with one amongst India’s main meals tech firms, ensuring shopper pleasure concurrently creating in a dynamic and speedy-paced environment. Freshers may apply.

• Firm:- Zomato
• Job Sort:– Full Time
• Wage:- 2-3.5 Lacs P.A
• Work Mode:- WFO
• Skilled :- 0 – 5 Years
• Location:- Mumbai
• Qualification:- Commencement Not Required

Job Description:- Zomato buyer help jobs

Zomato, one in every of India’s predominant meals transport platforms, is hiring passionate and patron-focused individuals for the function of Buyer Service Govt / Buyer Assist Govt in its Blended Course of crew. That is an first-rate alternative to work in a fast-paced, tech-driven surroundings that values effectivity, empathy, and shopper satisfaction.

As a Buyer Service Govt, you may be the primary issue of contact for Zomato’s prospects, supply companions, and consuming place companions. You’ll handle a mix of chat, e mail, and voice-primarily based mostly queries, guaranteeing all troubles are resolved in an expert and well timed method. The perfect candidate should show glorious verbal change capabilities, a trouble-fixing angle, and a patron-first angle.

Your day-to-day duties will embody resolving order-related issues, helping with app navigation, addressing cost or refund issues, and ensuring easy coordination amongst supply and consuming place operations. You might also want to supply empathetic assist in escalated conditions and adjust to up on unresolved issues to protect patron consider.

This combined system requires multitasking, temporary questioning, and the capability to work beneath stress while conserving excessive supplier requirements. Candidates have to be versatile with rotational shifts, weekend work, and should be snug the utilization of primary laptop computer buildings and tools.

Whether or not you’re a brisker or an individual with previous buyer help enjoy, Zomato presents a dynamic and growth-oriented environment whereby your efforts are acknowledged and rewarded.

Be part of the Zomato Course of and be a part of a emblem that’s redefining how India eats, connects, and stories meals transport.

Key Tasks and Necessities:- Zomato buyer help jobs

• Deal with inbound and outbound buyer help requires the highest class voice strategy of an enterprise enterprise telecom patron.
• Present skilled and environment friendly assist to corporation-degree purchasers.
• Resolve purchaser troubles and queries related to telecom choices with accuracy and empathy.
• Preserve extreme tiers of buyer delight with the help of delivering activate and highly effective options.
• Adhere to name managing scripts, company pointers, and glorious necessities.
• Doc name data and patron interactions accurately within the gadget.
• Collaborate with interior teams to make sure seamless drawback decision.
• Keep up to date on telecom product information, pointers, and method modifications.
• Work in rotational shifts and be out there for any shift assigned.
• Be flexible with rotational weekly offs and availability on weekends.
• Journey independently to the place of work as required.

Most popular abilities:- Zomato buyer help jobs

• Expertise in coping with inbound and outbound customer support calls
• Proficiency in voice, non-voice, and blended customer support strategies
• Sturdy telecalling and telemarketing capabilities
• Expert in move-promoting and upselling services or products
• Familiarity with home and world BPO/KPO environments
• Efficient communication abilties for cellphone banking and buyer care
• Able to coping with internet chat and semi-voice assist channels
• Information of electronic mail and chat-based purchaser interactions
• Comfy working in rotational and night time time shifts
• Publicity to UK, US, or worldwide calling approaches
• Potential to handle chilly calling with professionalism
• Expertise as a Buyer Service Consultant (CSR) or Buyer Assist Govt (CSE)

About Firm :- Zomato buyer help jobs

Zomato is one in every of India’s predominant meals supply and restaurant discovery methods, transforming the way human beings devour and connect with meals. Based in 2008, the enterprise began as a consuming place overview and search service and has when you think about that developed proper right into a complete-scale meals-tech platform offering meals supply, dine-out alternate options, and consuming place administration tools. With a presence in plenty of cities all through India and operations in a number of worldwide markets contained in the previous, Zomato has carried out a pioneering place in shaping India’s digital meals monetary system.

Zomato companions with a lot of eating places and transport companions to deliver consolation, vary, and reliability to purchasers’ doorsteps. The platform provides a user-pleasant interface wherein purchasers can discover menus, research evaluations, space orders, make reservations, and luxuriate in doorstep transport—all with real-time monitoring. Their strong logistics community and superior era make sure seamless service even all by means of prime hours.

Past meals delivery, Zomato has invested in setting up long-time interval value by way of its sustainability initiatives, together with promoting eco-friendly packaging, reducing meals wastage, and serving to native restaurant ecosystems. The company additionally added Zomato Gold (now Zomato Professional), a membership software that provides one-of-a-kind benefits to loyal prospects.

At its heart, Zomato is client-centric. Their devoted help groups work 24/7 to deal with queries, clear up issues, and beautify particular person delight. The enterprise enterprise custom encourages innovation, velocity, and transparency, making it an thrilling administrative heart for individuals enthusiastic about tech, meals, and buyer help.

With a challenge to make sure “Higher meals for extra individuals,” Zomato retains to push obstacles in meals supply and period. Whether or not you’re a purchaser seeking out your subsequent meal or an expert searching for a dynamic and speedy-growing group, Zomato provides a vibrant environment of alternative, development, and vital affect.

Apply Now:- Click here

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