Swiggy Hiring Senior Accounts Supervisor 2025

Job Overview: Swiggy Hiring Senior Accounts Supervisor

Swiggy Dineout is hiring Senior Account Managers / Companion Success Managers for its Bangalore location to strengthen its fast-growing dining-out ecosystem. This function is designed for professionals who’re enthusiastic about buyer success, relationship administration, and enterprise development inside the meals, hospitality, or SaaS ecosystem. Workers on this function will work from the workplace and the sector all 5 days per week, partaking carefully with restaurant companions throughout town.

As a part of Swiggy Dineout, you’ll personal the post-sales journey of restaurant companions, guaranteeing profitable onboarding, function adoption, measurable ROI, and long-term retention. You’ll act as a trusted development advisor for restaurant house owners and managers, serving to them leverage Swiggy Dineout’s full-stack options—starting from digital menus and CRM instruments to reservations, QR ordering, and in-app funds.

This function is crucial in scaling Dineout’s presence, bettering accomplice satisfaction, and driving income development. It requires robust stakeholder administration abilities, consolation with knowledge and metrics, and the power to affect non-technical companions. Should you take pleasure in working on the intersection of know-how, meals, and enterprise relationships, this chance gives excessive possession, real-world influence, and long-term profession development with one among India’s most profitable shopper web corporations.

Highlights (Abstract)

• Function: Senior Account Supervisor / Companion Success Supervisor
• Location: Bangalore (Workplace + Subject, 5 days per week)
• Business: Web / E-Commerce (Meals & Eating)
• Work carefully with restaurant house owners and managers
• Personal post-sales onboarding, adoption, and retention
• Drive accomplice ROI, function utilization, and income development
• Be the city-level face of Swiggy Dineout
• Work with 21,000+ restaurant companions throughout 34 cities

Eligibility Standards

To be eligible for this function, candidates ought to meet the next standards:

• Bachelor’s diploma in Enterprise, Hospitality, Advertising, or a associated area
• 4–7 years of expertise in Account Administration, Buyer Success, Companion Success, or B2B relationship administration
• Prior expertise in F&B, hospitality, SaaS, CRM, POS, or restaurant-tech is very most popular
• Expertise managing city-level or portfolio-based accounts is a robust benefit
• Snug with area visits and on-ground accomplice engagement
• Robust communication abilities in English and the native language

MBA or a hospitality background is an added benefit, however not necessary.

Key Tasks

1. Companion Onboarding & Adoption

• Personal end-to-end post-sales onboarding for assigned restaurant companions
• Lead onboarding of Swiggy Dineout’s product suite, together with Digital Menu, CRM instruments, reservations, and QR-based ordering
• Coordinate product setup, akin to POS integration, QR deployment, menu uploads, flooring plans, shifts, and outlet configuration
• Conduct structured product walkthroughs, demos, and employees coaching
• Guarantee easy go-live inside outlined timelines

2. Companion Success & Relationship Administration

• Act because the single level of contact for restaurant companions within the metropolis
• Construct robust, long-term relationships with restaurant house owners, decision-makers, and outlet managers
• Conduct common check-ins, efficiency evaluations, and on-ground visits
• Set up belief by understanding accomplice enterprise objectives and challenges

3. Driving ROI & Enterprise Progress

• Assist companions translate function utilization into measurable enterprise outcomes, akin to:

  • Increased common order worth (AOV) by means of upsell and cross-sell

  • Improved repeat visits utilizing CRM and focused campaigns

  • Higher desk utilization and demand shaping

  • Diminished operational friction by means of QR-based ordering and billing

• Monitor and talk ROI metrics, together with adoption depth, repeat charge uplift, marketing campaign efficiency, and menu-led income influence

4. Efficiency Monitoring & Opinions

• Conduct Month-to-month and Quarterly Enterprise Opinions (MBRs/QBRs)
• Analyze efficiency knowledge and advocate actionable enhancements
• Establish early warning indicators of churn and proactively resolve points
• Guarantee companions proceed to see worth from the platform

5. Growth & Function Adoption Help

• Establish alternatives to extend depth of utilization throughout product options
• Prepare restaurant employees on new workflows and greatest practices
• Guarantee adoption stays secure regardless of employees churn by means of SOPs and repeat coaching
• Help enlargement throughout a number of retailers by showcasing success tales
• Collaborate with Gross sales and Metropolis groups for renewals and portfolio enlargement

6. Product Help & Problem Decision

• Act as first-level help for accomplice queries and product points
• Coordinate with Product, Tech, Ops, and Help groups for decision
• Guarantee minimal downtime and a seamless accomplice expertise

7. Companion Suggestions & Steady Enchancment

• Act because the voice of restaurant companions internally
• Share structured suggestions on product usability and have gaps
• Contribute inputs to enhance onboarding journeys and partner-facing processes

Expertise Required

Core Expertise

• Account Administration
• Companion Success / Buyer Success
• B2B Gross sales & Relationship Administration
• Subject Gross sales & On-ground Engagement
• Enterprise Improvement

Useful Expertise

• Understanding of ROI, development levers, and enterprise metrics
• Consolation with dashboards, efficiency stories, and knowledge evaluation
• Means to coach and affect non-technical stakeholders
• Robust problem-solving and possession mindset

Communication Expertise

• Wonderful verbal and written communication
• Means to construct rapport with restaurant house owners and managers
• Native language proficiency most popular together with English

Wage & Advantages

Swiggy gives a aggressive compensation bundle aligned with market requirements, together with performance-linked development alternatives.

Advantages Embrace:

• Complete medical health insurance
• Workplace cab and shuttle services
• Cafeteria and free meal advantages
• Job and soft-skill coaching packages
• Skilled diploma help
• Publicity to one among India’s fastest-growing shopper platforms
• Excessive possession and profession development alternatives

Choice Course of

The standard choice course of contains:

1. Resume shortlisting
2. Preliminary HR screening
3. Useful / role-specific interview
4. Enterprise case or scenario-based dialogue
5. Last HR and management spherical

Software Course of

Making use of On-line:

• Go to Swiggy’s official careers web page
• Seek for Senior Account Supervisor / Companion Success Supervisor – Dineout
• Apply with an up to date resume highlighting related expertise

Why Be a part of Swiggy Dineout Jobs?

Becoming a member of Swiggy Dineout means changing into a part of a mission to redefine how India dines out. Dineout is constructing the nation’s largest dining-out platform, processing over 100 million diners throughout 21,000+ restaurant companions in 34 cities and rising quickly.

At Swiggy Dineout, your work instantly impacts restaurant success, buyer satisfaction, and enterprise development. You aren’t simply managing accounts—you might be enabling restaurant companions to develop their model, enhance demand, and construct deeper buyer relationships. The function gives excessive visibility, possession, and the chance to work carefully with founders, metropolis groups, and product leaders.

Swiggy’s tradition encourages innovation, studying, and accountability. Workers are empowered to make selections, experiment, and drive outcomes. With robust backing from one among India’s high unicorn startups, Swiggy Dineout gives stability, scale, and steady profession development.

If you’re a foodie at coronary heart, enthusiastic about know-how and partnerships, and desirous to work in a fast-paced, impact-driven atmosphere, Swiggy Dineout offers the right platform to develop professionally whereas shaping the way forward for eating in India.

About Swiggy

Swiggy is India’s largest on-line meals ordering and supply platform and one of many nation’s most profitable unicorn startups. Based in 2014 and headquartered in Bangalore, Swiggy has remodeled how tens of millions of Indians uncover, order, and luxuriate in meals. Immediately, Swiggy operates in over 100 Indian cities, connecting prospects with an enormous community of eating places by means of a seamless digital expertise.

Past meals supply, Swiggy has expanded its ecosystem to incorporate Instamart, Genie, and Dineout—every designed to resolve on a regular basis shopper wants by means of know-how and logistics. Swiggy Dineout focuses on the dining-out expertise, enabling prospects to find eating places, make reservations, pay digitally, and save as much as 40% on eating payments.

Swiggy’s success is pushed by innovation, buyer obsession, and a robust people-first tradition. The corporate invests closely in know-how, knowledge, and expertise to ship dependable, scalable options. With a workforce of passionate problem-solvers, Swiggy continues to push boundaries in comfort, pace, and buyer expertise.

As an equal alternative employer, Swiggy fosters an inclusive and numerous office the place expertise is acknowledged and rewarded. Working at Swiggy means being a part of a high-impact group that’s shaping the way forward for consumption and comfort in India.

Conclusion

The Senior Account Supervisor / Companion Success Supervisor function at Swiggy Dineout is a high-impact alternative for professionals who thrive in relationship-driven, fast-paced environments. This function sits on the coronary heart of Swiggy Dineout’s development technique, instantly influencing accomplice success, retention, and income enlargement.

With a singular mixture of area engagement, data-driven decision-making, and strategic relationship administration, the place gives significant accountability and long-term profession development. Backed by Swiggy’s robust model, know-how, and scale, this function offers the possibility to redefine how eating places and shoppers expertise eating out in India. If you’re enthusiastic about meals, partnerships, and development, this function is an ideal subsequent step.

FAQs – Swiggy Dineout Jobs

Q1. Is that this a area function?
Ans.  Sure, the function entails workplace and area work all 5 days per week.

Q2. Which metropolis is that this function primarily based in?
Ans.  Bangalore.

Q3. Is hospitality expertise necessary?
Ans.  Not necessary, however extremely most popular.

This autumn. What’s the expertise requirement?
Ans.  4–7 years in account administration or accomplice success roles.

Q5. Is that this a everlasting function?
Ans.  Sure, full-time and everlasting.

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