Paytm Job in Bengaluru 2025
Paytm Job in Bengaluru for the function of CST Operations – Senior Affiliate/Affiliate in its Journey (Flights) division in Bengaluru. This operate presents hands-on expertise in crew administration, customer support, and GDS platforms like Amadeus. In case you have obtained 1–three years of get pleasure from in tour support and a ardour for operational excellence, that is your threat to develop in a fast-paced, tech-driven surroundings. Be a part of Paytm to kind India’s digital future similtaneously advancing your profession. Apply now and be part of one thing transformative!
- Function:Operations Help
- Location: Bengaluru
- Wage: Not Disclosed
- Firm: Paytm
- Expertise: 1 – 3 years
- Job Sort: Full Time
About Paytm:
Paytm is India’s primary digital ecosystem for purchasers and retailers. Because the pioneer of cell QR-based payments in India, Paytm presents a big selection of financial and digital commerce choices that empower individuals and companies alike. With over 500 million+ registered prospects and 21 million+ retailers, Paytm is working to ship half of 1 billion Indians into the mainstream financial system, the utilization of the ra. Backed by buyers like Ant Monetary (AliPay), SAIF Companions, and Silicon Valley Financial institution, Paytm is constructing India’s largest digital financial ecosystem.
Paytm Job in Bengaluru Function Overview:
We’re trying to find a dynamic and expert Senior Affiliate/Affiliate to affix the Buyer Help Crew (CST) for Paytm Journey – Flights Division. A profitable candidate will lead a staff of 15 Buyer Expertise Specialists, ensuring to satisfy the very best requirements of buyer assist and operational excellence. This can be a very important operate in protecting and enhancing the patron expertise for our flight reserving providers, with a powerful emphasis on technique optimization and shopper delight.
Paytm Job in Bengaluru Key Duties:
1. Crew Administration:
- Supervise and information a crew of 15 Buyer Expertise Specialists managing flight bookings.
- Conduct efficiency evaluations and establish man or lady coaching needs.
- Coach and mentor crew people to reinforce capabilities and productiveness.
- Plan crew rosters, handle staffing, and guarantee common protection throughout peak hours.
- Foster a collaborative, overall-excellent efficiency staff surroundings that aligns with the organisation’s values.
2. Buyer Expertise:
- Oversee all buyer interactions all through channels—calls, emails, chat, and social media.
- Deal with escalated and sophisticated buyer queries related to bookings, cancellations, and refunds.
- Monitor buyer remarks and proceedings, grow to be conscious of routine issues, and implement resolution methods.
- Work pass-functionally with the Product and Tech groups to beautify the particular person expertise.
3 .Operational Excellence:
- Monitor KPIs, which embrace CSAT, First Name Decision (FCR), Decision Time, and Escalation Fee.
- Implement wonderful practices to streamline workflow and improve productiveness.
- Establish inefficiencies in cutting-edge strategies and strain process enhancements.
- Guarantee compliance with carrier-level agreements (SLAs) and wonderful requirements.
4. Reporting & Analytics:
- Create and analyze stories on crew efficiency, patron satisfaction, and supplier first-rate.
- Use statistics to grow to be conscious of developments, make educated selections, and suggest strategic enhancements.
- Current insights to senior administration for alignment with industrial enterprise goals.
Paytm Job in Bengaluru Required {Qualifications}:
- Bachelor’s Diploma in any space (most well-liked).
- 1–3 years of expertise in buyer assist or assist, ideally contained in the tour or aviation business.
- Demonstrated expertise in dealing with or main a crew.
- Sturdy understanding of GDS techniques, particularly Amadeus, Sabre, or Galileo.
- Proficient in dealing with CRM instruments and techniques.
- Sturdy verbal and written communication capabilities.
- Skill to deal with stress in a fast-paced surroundings.
Paytm Job in Bengaluru Most well-liked {Qualifications}:
- Arms-on experience with Amadeus or Travelport GDS techniques is obligatory.
- Good command over tools, along with Microsoft Excel, PowerPoint, and Google Workspace.
- Information of key buyer assist metrics: FCR, CSAT, SLA Adherence, Re-open Fee, and plenty of others.
- Sturdy analytical and trouble-solving talents.
- Proactive angle within the route of enhancing the shopper journey.
Why Be a part of Paytm?
- Influence at Scale: Be a part of India’s largest fintech story with a consumer base of over 500 million.
- Wealth Creation: For the right abilities, compensation is designed to encompass wealth-producing prospects.
- Collaborative Tradition: A performance-pushed, comments-oriented work surroundings that values innovation.
- Studying Alternatives: Work with cross-functional teams to achieve publicity to product growth, buyer assist, and enterprise method.
- Innovation-Pushed: Continually evolving to fulfill the needs of a dynamic market within the modern period.
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