Paytm Hiring Buyer Care Job

• Paytm Hiring Buyer Care – Job Description
• Job Title: Buyer Care Job
• Firm: Paytm
• Diploma: Any Graduate Can Apply
• Location: India
• Wage: INR 3-9/-LPA
• Location: India
• Expertise: Freshers Can Apply

Firm Overview

Paytm is certainly one of India’s main digital funds and monetary know-how firms, identified for remodeling hundreds of thousands of individuals’s transactions, invoice funds, purchasing, and monetary administration. With a robust customer-first method, Paytm continues to pioneer digital funds, e-commerce and monetary companies. The customer support crew performs an important function in guaranteeing a seamless person expertise by resolving points, answering queries and supporting clients throughout Paytm merchandise.

Job Description: Paytm Hiring Buyer Care Job

Paytm is appointing customer support executives to help customers with their queries, present correct info and supply a wonderful help expertise. This function is right for brand new and skilled candidates who’re good communicators, affected person and keen to assist clients. As a Buyer Service Govt, you’ll deal with inbound and outbound calls, e mail help, chat help and guarantee well timed decision of considerations associated to funds, pockets points, KYC, refunds, account updates, transactions and app navigation.

This job requires people who’re snug working in a fast-paced atmosphere, keep a optimistic perspective, and deal with buyer considerations professionally. You may be skilled on Paytm merchandise, processes and help instruments to make sure you carry out your obligations with confidence.

Key Duties

• Deal with buyer calls, chats and emails with accuracy and courtesy.
• Resolve points associated to Funds, Wallets, UPI, Refunds, KYC and transactions.
• Present step-by-step steerage to clients experiencing app or account points.
• Preserve excessive service high quality and comply with help scripts/procedures.
• Escalate unresolved or essential points to senior groups as obligatory.
• Replace buyer interplay logs in CRM instruments.
• Guarantee fast turnaround instances and meet each day efficiency targets.
• Establish and report recurring points to enhance the shopper expertise.
• Preserve professionalism and endurance throughout buyer interactions.