Meesho Buyer Care Job 2025| Entry Stage| Apply Now
- Meesho Buyer Care Job Description
- Job Title: Buyer Care Govt
- Firm: Meesho
- Diploma: Any Graduate Can Apply
- Location: Work From Residence / Bangalore / Pune / Hyderabad / Distant
- Division: Buyer Help
- Employment Kind: Full-Time
About Meesho:
Meesho is India’s quickest-developing e-trade platform that pursuits to empower tens of tens of millions of small businesses, homepreneurs, and resellers via enabling them to advertise merchandise on-line with zero funding. With an endeavor to democratize web entry for all individuals, Meesho offers an infinite vary of merchandise in the middle of classes consisting of trend, residence, kitchen, electronics, and related. Our buyer care organisation performs a necessary function in enhancing shopper expertise and setting up, don’t overlook, contained in the Meesho emblem.
Function Overview: Meesho Buyer Care Job
We’re looking for enthusiastic and patron-focused consultants to enroll in our Buyer Care crew. As a Buyer Care Govt, you could be the first element of contact for Meesho purchasers, along with clients and resellers. Your primary obligation could also be to cope with buyer queries and courtroom docket docket occasions appropriately and professionally at some point of various channels like calls, chats, and emails.
You’ll make sure that clients accumulate properly timed, right, and helpful help to resolve their troubles and attribute a seamless purchasing for experience on the Meesho platform.
Key Duties: Meesho Buyer Care Job
- Deal with inbound and outbound buyer queries by cellphone, e-mail, chat, and social media.
- Resolve shopper complaints relating to merchandise, orders, supply, funds, returns, and refunds.
- Preserve positive data of shopper interactions and transactions.
- Escalate difficult points to senior help organizations or one-of-a-kind departments whereas important.
- Preserve an extreme stage of professionalism and empathy in all interactions.
- Comply with favoured strolling methods (SOPs) and cling to outlined customer support beautiful benchmarks.
- Present correct product and supplier statistics to purchasers.
- Obtain day-after-day, weekly, and month-to-month targets associated to cost ticket decision, shopper pleasure, and response occasions.
- Collaborate with inner departments along with logistics, payments, and provider helpful useful resource to treatment queries appropriately.
- Constantly change experience about Meesho’s pointers, methods, and platform capabilities.
Key Abilities Required: Meesho Buyer Care Job
- Glorious Communication: Robust verbal and written communication abilties in English. Fluency in neighborhood languages (Hindi, Kannada, Tamil, Telugu, Marathi, Bengali, and many others.) is a plus.
- Buyer Centricity: Robust potential to empathize with shopper troubles and uncover efficient resolutions.
- Drawback Fixing: Means to depend on in your ft and clear up troubles quick and appropriately.
- Endurance & Calmness: Stay calm beneath pressure and handle irate or disillusioned purchasers with professionalism.
- Technical Proficiency: Primary laptop skills and the performance to make use of information gadget, CRM programs, and internal dashboards.
- Adaptability: Means to deal with a number of obligations and convert priorities in a fast-paced atmosphere.
- Workforce Participant: Willingness to work collaboratively with crew individuals and distinctive departments.
Eligibility Standards: Meesho Buyer Care Job
- Minimal qualification: twelfth Go or Graduate in any space.
- More energizing or zero–2 years of expertise in customer support or BPO roles.
- Prior expertise in an e-alternate atmosphere is an introduced achieve.
- Snug with rotational shifts and a 6-day working week.
- Availability to make money working from home with a sturdy web connection and a laptop computer/laptop.
Work Schedule: Meesho Buyer Care Job
- Rotational shifts (collectively with weekends and holidays)
- nine-hour workday (inclusive of break)
- Weekly off on a rotational basis
Advantages: Meesho Buyer Care Job
- Aggressive earnings with regular performance-based incentives
- Work-from-home flexibility for eligible candidates
- Well being protection and extraordinary worker benefits
- Alternatives for inner mobility and profession increase
- Supportive and inclusive artwork work means of life
- Coaching and improvement packages
Why Be part of Meesho Buyer Care Job?
At Meesho, we consider in creating an identical prospects for all individuals. As a Buyer Care Govt, you’ll be a part of a younger and energetic group that’s smitten by delivering great supplier. You’ll contribute instantly to enhancing the client expertise and play a key operate in Meesho’s journey to becoming India’s greatest social commerce platform.
In case you’re a proactive trouble-solver who prospers in client-targeted roles and needs to art work in a short-paced digital environment, we want to hear from you!
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