Junior Engineer – IT | Bloom Power Job In Bangalore

Job description:

Bloom Power is searching for a Service Desk Engineer.

Diagnose and resolve frequent {hardware} and software program issues, together with points with Home windows desktop OS, proprietary software program, digital desktops, cell OS, printers, and different IT methods or {hardware}
Having good communication and writing expertise to Interactive with our Prospects
Deal with incoming queries and requests from end-users by way of cellphone, e mail, or chat, aiming to resolve points inside your scope of information.
Present assist companies to native and distant staff with technical issues and IT points
Help customers with new methods and purposes, offering coaching and steering as wanted
Independently, set up, configure, and troubleshoot {hardware} together with laptops, workstations, printers, and cell units.
Reply promptly to escalation for technical help by way of cellphone, e mail and in individual as wanted.
Present well timed decision of issues and escalation administration on behalf of buyer to acceptable inside assist workforce.
Doc ticket standing and supply updates to employee-customer and administration in keeping with consumer case administration pointers.
Present enter and assist to take care of commonplace working procedures, finest practices and customer support pointers regarding consumer companies desktop assist.

Candidates having 0-2 years of expertise.
Bachelor Diploma in Pc science (Engineering & Expertise desired), Administration of knowledge Methods, laptop safety or equal.
Fundamental understanding of laptop {hardware} and software program.
Familiarity with working methods (Home windows, macOS, Linux).
Information of community protocols and applied sciences.
Glorious communication expertise (written and verbal).
Sturdy interpersonal expertise.
Capacity to work independently and as a part of a workforce.
Consideration to element and accuracy.
Drawback-solving and analytical expertise.
Fundamental information about Automation instruments and scripting

Job/Req. ID: JR-19652

Firm: Bloom Power

Location: Bangalore, KA

Job Class: Pc Science Engineering

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