Hyderabad Job Vacancies at Teleperformance | Profession Alternatives 2025

Hyderabad Job Vacancies at Teleperformance is hiring for the function of Group Chief, presenting an unimaginable chance for specialists with management abilties contained in the buyer help or BPO space. As a Group Chief, you’ll be accountable for dealing with and guiding a bunch of customer support executives, making certain efficiency objectives are met whilst preserving excessive supplier necessities. Key obligations include efficiency monitoring, schooling, managing escalations, and utilizing process enhancements. The perfect candidate should have sturdy conversational, analytical, and group management competencies, together with earlier expertise in a supervisory operate. Be part of Teleperformance to develop your administration occupation in a dynamic, fast-paced worldwide buyer take pleasure in setting.

Hyderabad Job Vacancies Overview

• Firm:-Teleperformance
• Wage:- Not Disclosed
• Qualification:– UG, PG
• Skilled:- 0 – 1
• Work Mode:- WFO/WFH
• Job Kind:- Full Time

Hyderabad Job Vacancies

Teleperformance in Hyderabad is hiring for a couple of function, offering terrific potentialities for each freshers and skilled professionals. Present openings include Buyer Service Associates (voice/chat support), Group Leaders, and High quality Analysts in domains names as banking, e-trade, and technical help. Positions can be found in locations along with Hitec Metropolis and Kukatpally, with flexible shift choices and paintings-from-office roles. Candidates with sturdy dialog capabilities, analytical abilties, and a consumer-first perspective are endorsed to make use of. Teleperformance gives full education, performance-based incentives, profession progress pathways, and a collaborative work setting. Apply now to hitch a world chief in buying enjoyment!

Concerning the Position

Teleperformance is hiring for the operate of Group Chief, a key administration function answerable for dealing with a crew of customer support representatives. The Group Chief will be sure that every day operations run easily, purchaser expectations are met, and efficiency metrics are met. This operate requires sturdy human assets administration, hassle-fixing, and communication capabilities to strain group efficiency and keep excessive ranges of buyer satisfaction. The proper candidate could take pleasure in in dealing with escalations, schooling group people, and retaining excellence. It is a nice alternative for these seeking to develop in a worldwide firm acknowledged for providing over distinctive buying expertise.

Duties Hyderabad Job Vacancies at Teleperformance

As a Group Chief at Teleperformance, your primary duty will likely be to steer, management, and encourage a group of customer support representatives to make sure regular and superlative supplier transport. Your day-to-day duties include:

• Monitoring group general efficiency in opposition to KPIs consisting together with finest, productiveness, and buyer delight.
• Offering coaching and schooling courses to reinforce agent efficiency and supply first-class service.
• Managing escalated calls or issues and making certain well-timed selections.
• Conducting peculiar group conferences and one-on-ones to offer suggestions and updates.
• Coordinating with inside departments, which embody High quality, HR, and Operations, to make sure alignment on crew objectives.
• Creating general efficiency evaluations and finding out tendencies to find growth areas.
• Encouraging a nice group setting, promoting morale, and lowering attrition.
• Guaranteeing compliance with company laws and buyer expectations.
• Monitoring attendance, adherence, and shift scheduling for clear operations.
• Taking part in calibration durations and representing the group throughout patron or inner opinions.

This function wants sturdy administration, time management, and the flexibility to work below strain while sustaining professionalism. You need to lead with the help of instance and drive a high-performance lifestyle inside your group.

Who Can Apply?

The Group Chief place at Teleperformance is good for folks with prior expertise in crew management inside a buyer help or BPO setting. Candidates ought to satisfy the next requirements:

Instructional Qualification:

Expertise:

• 1–3 years of expertise as a Group Chief or in a supervisory place in buyer help, ideally inside a reputation middle or BPO.

Abilities Required:

• Glorious verbal and written communication abilities.
• Sturdy administration and motivational competencies.
• Capacity to deal with stress and handle escalations frivolously.
• Proficient within the utilization of MS Excel, name middle software program packages, and general efficiency monitoring instruments.
• Good information of KPIs, SLAs, and passable monitoring.

Most popular Attributes:

• Excessive emotional intelligence and the potential to work together with group members successfully.
• Versatile with rotational shifts and portray schedules.
• Element-oriented with sturdy analytical abilties.

Candidates from Hyderabad or these keen to relocate are desired. Should you’re obsessive about crew management and using penalties by means of efficient folks management, this place offers a dynamic and worthwhile work setting in a globally acknowledged enterprise enterprise.

Why Apply?

Becoming a member of Teleperformance as a Group Chief presents you the platform to information in one of many worldwide’s most revered patron-enjoy companies. With a sturdy deal with employee enchancment and a subculture of continuous studying, Teleperformance offers progress, recognition, and worldwide publicity. This place permits you to assemble management and general efficiency management capabilities whilst working in a collaborative and numerous setting.

You’ll pay money for enterprise-nice schooling, interesting compensation, and profession growth potentialities. In case you are pushed, human beings-targeted, and geared as much as take your occupation to the subsequent stage, that is an applicable alternative to thrive and develop at Teleperformance.

Apply Now:- Click here

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