Freshworks is hiring for Graduate Trainee – Buyer Help Position

Freshworks is hiring for Graduate Trainee – Buyer Help Position. Candidates can undergo the small print and apply utilizing the hyperlink offered on the backside of the Put up.

Freshworks – Graduate Trainee – Buyer Help

Job Description

Freshworks – Graduate Trainee – Buyer Help

Job Description

At Freshworks, our Buyer Help group performs a vital position in simplifying work for our customers. They help prospects by addressing technical points, answering product-related queries, and guaranteeing a seamless expertise with our software program. For those who’re keen about fixing issues, get pleasure from understanding how issues work, and like serving to others, this may very well be the proper alternative to launch your profession.

Key Tasks:

• Help prospects by troubleshooting points, replicating issues, and collaborating with inner groups to ship well timed resolutions.
• Ship help by way of e-mail, telephone, and chat, sustaining a excessive customary of communication and repair.
• Work alongside engineering and product groups to escalate and resolve extra complicated buyer considerations.
• Establish recurring challenges confronted by prospects and recommend proactive enhancements to boost the help journey.
• Present distinctive service with professionalism, empathy, and a way of possession.

Eligibility Standards
We’re in search of latest graduates from the 2025 batch who’re excited to start their careers in a dynamic, customer-facing position at a quickly rising product firm.

What We’re Trying For:

• Wonderful written and verbal communication expertise.
• A powerful sense of empathy and the flexibility to know buyer views.
• A curious mindset with an eagerness to study new instruments and methods.
• Skill to remain organized and work successfully in a fast-moving atmosphere.
• Willingness to work in rotational shifts as per enterprise calls for (obligatory).
• Earlier internship expertise in a B2B or product-based atmosphere or publicity to buyer help is a plus (not required).
• No present educational backlogs.

Extra Particulars:

• Chosen candidates can be invited to finish a screening project, with per week offered for submission.
• Two in-person recruitment drives can be held at our Chennai workplace on Saturdays. For those who cross the project stage, you’ll be anticipated to attend one among these occasions (with at the very least one week’s discover).
• It is a full-time, in-office position primarily based in Chennai, and also you’ll be required to work onsite 5 days per week.

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The right way to Apply?

• To use for a job, learn by way of all info offered on the job itemizing web page fastidiously.
• Search for the apply hyperlink on the job itemizing web page, normally positioned someplace on the web page.
• Clicking on the apply hyperlink will take you to the corporate’s software portal.
• Enter your private particulars and some other info requested by the corporate within the software portal.
• Pay shut consideration to the directions offered and fill out all vital fields precisely and fully.
• Double-check all the knowledge offered earlier than submitting the appliance.
• Be certain that your contact info is right and up-to-date, and precisely replicate your {qualifications} and expertise.
• Submitting an software with incorrect or incomplete info may hurt your possibilities of being chosen for an interview.

About Freshworks

FreshWorks is a cloud-based software program firm that gives buyer engagement options to companies of all sizes. Based in 2010, the corporate has grown to develop into a frontrunner within the buyer engagement house, with over 50,000 prospects in 120 nations. FreshWorks gives a collection of merchandise that features buyer help software program, IT service desk software program, and advertising and marketing automation software program. The corporate’s merchandise are designed to assist companies enhance buyer satisfaction, streamline their operations, and enhance income. With a concentrate on innovation and buyer satisfaction, FreshWorks is poised for continued progress and success within the years to return.