Cognizant Hiring Buyer Service Consultant
- Cognizant Hiring Buyer Service Consultant
- Job Title: Buyer Service Consultant
- Firm: Cognizant
- Diploma: Any Graduate Can Apply
- Wage: INR 3-8/-LPA
- Location: India
- Expertise: Freshers Can Apply
Firm Overview
Cognizant is without doubt one of the world’s main IT and enterprise course of providers corporations, recognized for offering digital transformation, know-how options and buyer expertise help to international purchasers. With a powerful presence throughout India, the corporate continues to rent gifted people who can deliver empathy, communication expertise and problem-solving skills to its customer support groups. Cognizant provides a supportive work atmosphere, structured coaching and powerful profession growth alternatives – making it a wonderful alternative for brand new and early profession professionals.
Job Description: Buyer Service Consultant
Cognizant is hiring customer support representatives (CSRs) to help prospects by way of calls, chat and e-mail. This position is right for candidates who love serving to individuals, fixing points and speaking successfully. As a CSR, you’ll act as the primary level of contact for purchasers, understanding their considerations, offering correct data and making certain a easy service expertise.
Staff on this position deal with inquiries associated to merchandise, orders, billing, troubleshooting, and basic help. Cognizant supplies thorough coaching, which suggests even newbies can apply comfortably. The corporate seems to be for candidates who’re affected person, attentive, and capable of multitask whereas sustaining a optimistic angle. This job is appropriate for these on the lookout for a secure, long-term profession in buyer help with inner promotion alternatives.
Key Tasks
- Professionally deal with inbound and outbound buyer calls, chats or emails.
- Perceive buyer issues and supply correct, well timed options.
- Assist with order standing, account updates, service data and basic help questions.
- Log buyer interactions, keep case information and observe inner procedures.
- Escalate unresolved points to senior groups as needed.
- Guarantee excessive buyer satisfaction by sustaining readability, empathy and endurance in communication.
- Comply with high quality checklists, compliance pointers and productiveness metrics.
- Collaborate with crew members and supervisors to enhance service effectivity.
Eligibility / Standards
| Requirement | Particulars |
|---|---|
| Schooling | twelfth Cross / Diploma / Any Graduate (BA, B.Com, BBA, BSc, BCA, and so forth.) |
| Expertise | Freshers and candidates with 0–2 years in buyer help can apply |
| Abilities Required | Robust communication, primary laptop data, typing skill, and customer-handling expertise |
| Languages | English obligatory; Hindi or regional languages are added benefits |
| Work Surroundings | Willingness to work in rotational shifts or a hybrid/workplace setup based mostly on the challenge |
| Others | Capacity to remain calm beneath strain and multitask successfully |
wage and advantages
- Aggressive wage based mostly on location and expertise
- efficiency incentives
- Well being Insurance coverage and Wellness Applications
- Paid holidays and nationwide holidays
- Coaching and Talent Growth Program
- Customer support and development alternatives in numerous departments
- Job stability with a world model
interview course of
- on-line utility
- Telephonic or Digital Screening
- Communication and Aptitude Take a look at
- Operations/Supervisor Interview
- Human Assets Dialogue and Closing Proposal
paperwork to hold
- up to date resume
- Authorities ID (Aadhar/PAN/Passport)
- academic certificates
- passport-sized images
- Expertise letter (if any)
The way to apply
Candidates can apply by way of the Cognizant profession web page, job portal or walk-in bulletins. Fill in correct particulars, add your resume and preserve your telephone/e-mail lively for interview updates.
FAQ
1. Can freshers apply for this position?
Sure, Cognizant hires a lot of freshers for CSR positions.
2. Do I would like wonderful English expertise?
Primary English fluency is required. Further languages are a bonus.
3. Is the job voice or non-voice?
It will depend on the challenge. Each voice and chat/e-mail roles can be found.
4. Is evening shift necessary?
Some tasks observe rotational shifts. Shift time will depend on the shopper course of.
5. What coaching might be offered?
Sure, full onboarding and course of coaching are offered earlier than beginning stay work.
Extra Different Jobs-
Cisco Summer season Internship 2025
HCLTech Graduate Engineer
JPMorgan Internship Alternative
Meesho Job Emptiness 2025
Observe: We’re additionally accessible on WhatsApp, LinkedIn, Google Information, and YouTube for the most recent information updates. Subscribe to our Channels. WhatsApp– Click Here, Google Information– Click on Right here, YouTube – Click Here, and LinkedIn–Click Here. , Telegam – Click Here, and Twitter – Click Here