Capgemini Off Campus Drive 2025

**Candidates will need to have an energetic DigiLocker account and energetic cell quantity linked with their Aadhar Quantity whereas making use of for this job.**

As a part of our range and inclusion efforts, we’re significantly encouraging purposes from feminine candidates for this place

Function: CSG IT Enablers Contact Assist Group

Contact Assist Group(CSG) – Capgemini Off Campus Drive 2025 

CSG is Capgemini’s Cloud & Infra Companies’ (CIS) first line of protection managing IT infrastructure incidents and repair requests by way of Enterprise Intelligence Strategy utilizing legacy (e mail and voice) and digital contact channels (chat, SSP, BOTs, and so on.). CSG works in cohesion to supply optimized, proactive, predictive and consumer centric IT help options for Capgemini’s CIS division world buyer base. Based mostly in your profile and evaluation efficiency, we wish to provide you a chance to be part of Buyer Assist Group the place you allow speedy and passable incident decision/escalation to enhance the expertise of finish consumer. You might be required to be versatile in working with shoppers (24 x 7 rotational shifts) throughout completely different Areas and time zones.

Job Description:- Capgemini Off Campus Drive 2025 

• Present best-in-class customer support/drawback decision and technical troubleshooting to buyer queries over the voice-based cellphone service and different contact channels and ought to be prepared to multi-task throughout completely different channels of help
  • Ticket Administration – Prioritize the urgency of the ticket, proper categorization primarily based on problems with the ticket, monitor standing of the ticket (On-hold, Open, closed & resolved), Hold prospects knowledgeable on standing and so on.
  • Enterprise intelligence – use ticket knowledge and evaluation, instruments and use greatest practices within the account to help buyer
  • Service Supply – Its our service to the shopper and delivering what is anticipated
  • Buyer Administration – How successfully you might be interplay ranging from Greeting to decision and name closure is what is anticipated
  • CHIP – Our clever AI BOT which assist to reply buyer question saving SD & prospects effort and time on concern decision. Additionally helps in making buyer’s expertise higher
  • Service e mail retrieve – How efficient are we in dealing with e mail as a contact channel and decrease hops between SD and the shopper
  • Data Administration – How successfully we handle the Data base to resolve buyer points
  • Service Advertising and marketing – Enhance buyer model by bringing and right here its Capgemini the place we discuss instruments the place enhance utilization might help the shopper
• Assist prospects throughout Telecommunication, Monetary Companies, Healthcare and Know-how vertical/industries
• Troubleshoot buyer points associated to web – troubleshooting, Password reset/session reset/renaming profile
• Meet buyer necessities by means of first contact decision (Resolve a problem within the first contact itself)
• Make clear buyer necessities
  • Probe for and make sure understanding of necessities or drawback
• Greet prospects in a courteous, pleasant, {and professional} method utilizing agreed upon procedures
• Hear attentively to buyer wants and issues; reveal empathy

Desired Abilities: – Capgemini Off Campus Drive 2025 

Qualification – Capgemini Off Campus Drive 2025 

• Candidates will need to have accomplished any 3-year diploma / commencement in 2025

Job Location – Noida

Please Notice –