Affiliate, Buyer Help Engineer (New School Graduates)

Job description:
Enphase Vitality is hiring for the submit of Buyer Help Engineer.
Duties and tasks:
- You can be answerable for skilled and well timed decision or referral of technical points which will contain {hardware}, software program, communications, set up, or a mix of variables.
- Enphase assist groups work 24*7 and three hundred and sixty five days a 12 months. Candidate might be required to reply inbound Emails / Chats / Cellphone calls from Enphase clients throughout assigned hours, prepared to work on weekends & night time (9:00 PM & 11:00 PM) shifts
- Conducting distant troubleshooting of Enphase merchandise.
- Troubleshooting, approving and executing guarantee claims.
- Offering pre-sales details about Enphase merchandise.
- Aiding with the activation of latest Enphase websites as wanted.
- Documenting all exercise in a central CRM/Assist Desk software program platform.
- Coordinating with Enphase Engineering with monitoring of field-issues, and subsequent product-modifications, logging product bugs in a central database. Aiding different team-members with troubleshooting and/or administrative duties as wanted.
- Following departmental conventions and procedures.
- Collaborating in ongoing coaching/training of business requirements and Enphase product-specific info.
- Professionally characterize Enphase by way of all communications mediums.
- Abiding by all firm insurance policies and requirements of conduct contained within the Enphase Vitality employee-manual.
- Performing different duties as assigned.
Necessities:
- Ought to be a Graduate – B.E/B. Tech and/or Electrical
- New School Graduates / Freshers, with 60% and above in tenth & twelfth, 70% and above in commencement solely can be thought-about for the position. Scores are necessary to be shared together with the resume
- Good Interpersonal abilities and confirmed capacity to construct rapport and set up/hold working relationships with clients, friends and managers
- Robust verbal and written communications abilities in English
- Pc literate (PC abilities important, Mac OS fascinating)
- Common understanding {of electrical} ideas, AC & DC circuits, electrical or electronics background can be extremely fascinating
- Publicity to photo voltaic/PV-related environments
Job/Req. ID: N/A
Firm: Enphase Vitality
Location: Bangalore, KA
Job Class: Electrical Engineering
Would you like Job alerts in your Cellphone? Be part of our WhatsApp/Telegram Group