DXC Hiring Finacle Helpdesk Assist Jobs 2026
- DXC Hiring Finacle Helpdesk Assist Jobs
- Put up Identify: Finacle Helpdesk Assist Govt
- Firm: DXC Know-how
- Diploma: B.E/B.Tech/BCA/B.Sc/MCA or Any Graduate in IT/Laptop Science
- Wage: ₹3 LPA – ₹6 LPA (relying on expertise)
- Location: Bangalore/Chennai/Hyderabad/Noida
- Expertise: 1-4 years
Firm Overview
DXC Know-how is a number one international IT providers firm that helps organizations modernize their IT infrastructure, optimize operations, and drive digital transformation. With a powerful presence in a number of nations, DXC serves purchasers within the banking, insurance coverage, healthcare, manufacturing, and public sectors. The corporate is understood for offering safe, dependable, and scalable expertise options to enterprise prospects worldwide.
DXC gives superior IT providers, together with cloud computing, cybersecurity, utility administration, and enterprise software program help. The group fosters a collaborative and innovation-driven work atmosphere the place workers are inspired to construct technical experience and develop professionally. Working at DXC gives publicity to international banking purchasers, trendy applied sciences, and structured profession growth programmes.
Job Description: DXC Hiring Finacle Helpdesk Assist Job
DXC Know-how is hiring expert and detail-oriented professionals for the Finacle Helpdesk Assist place. The chosen candidate will probably be accountable for offering technical and purposeful help for Finacle core banking options utilized by banking prospects.
As a Finacle Helpdesk Assist Govt, you’ll deal with incident administration, troubleshoot system points, resolve consumer queries, and guarantee clean banking operations. The position entails working intently with financial institution employees, IT groups, and utility help groups to establish and repair points inside outlined service-level agreements (SLAs).
You’ll monitor system efficiency, analyze logs, escalate crucial incidents, and doc resolutions. Sturdy data of Finacle modules, banking processes, and database fundamentals is required for this place. Candidates ought to have good communication expertise, problem-solving talents, and a customer-centric method.
Key Obligations
- Present Degree 1 and Degree 2 help for the Finacle core banking system
- Deal with consumer queries and resolve technical incidents
- Monitor utility efficiency and system alerts
- Troubleshoot purposeful and technical points in Finacle modules
- Coordinate with inside groups for drawback decision
- Escalate crucial incidents as per SLA pointers
- Keep correct documentation of tickets and resolutions
- Carry out root trigger evaluation for recurring issues
- Assist system improve and patch deployment
- Guarantee compliance with banking safety requirements
Eligibility/Standards
| Requirement | Particulars |
|---|---|
| Schooling | Bachelor’s diploma in Laptop Science, IT or associated area |
| Expertise | 1–4 years of expertise in Finacle or core banking help |
| Technical Abilities | Information of Finacle Core Banking modules |
| Database Information | Primary data of SQL and database queries |
| Banking Information | Understanding of banking operations and processes |
| Incident Administration | Expertise with ticketing instruments and SLA administration |
| Communication Abilities | Sturdy verbal and written communication expertise |
| Shift Flexibility | Willingness to work in rotational shifts |
wage and advantages
- Aggressive wage bundle based mostly on expertise
- performance-based incentives
- medical health insurance protection
- Paid holidays and holidays
- Night time Shift Allowance (if relevant)
- Studying and Certification Assist
- Publicity to international banking purchasers
- Structured profession growth alternatives
- Worker Welfare Program
- Supportive {and professional} work atmosphere
interview course of
- on-line utility submission
- Resume Screening
- Technical Evaluation (Finacle and SQL Fundamentals)
- technical interview spherical
- managerial interview
- HR dialogue and proposal letter
paperwork to hold
- Up to date Resume or CV
- Authorities-issued picture id proof
- Academic Certificates and Marksheet
- Expertise letters from earlier employers
- newest wage slip
- passport-sized pictures
Learn how to apply
candidates can apply by means of the official DXC Know-how Careers web site. Seek for the “Finacle Helpdesk Assist” position and submit your up to date resume. Candidates ought to spotlight their Finacle expertise, SQL data, and incident administration expertise within the utility.
Candidates can even apply by means of job portals {and professional} networking platforms. Worker referrals can enhance your possibilities of shortlisting and sooner interview scheduling.
FAQ
1. Is Finacle expertise obligatory for this position?
Sure, prior expertise in Finacle or core banking utility help is most popular.
2. Is it a sound course of position?
No, this position primarily entails technical and utility help.
3. Are rotational modifications essential?
Sure, candidates ought to be versatile to work in rotational shifts.
4. Does DXC present coaching for Finacle modules?
Sure, DXC gives structured studying packages and data enhancement classes.
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