Stroll in for Freshers in Bangalore | IT Service
- Firm:- Wipro
- Qualification:- Any Graduate
- Job Kind:– Full Time, Everlasting
- Wage:- 4.2 LPA
- Work Mode:- WFO
- Skilled:- 0 – 3 Years
- Location:- Bengaluru
Stroll in for Freshers in Bangalore
Job Description:- Stroll in for Freshers in Bangalore
We’re on the lookout for enthusiastic and devoted help analysts to hitch our IT group. On this function, you’ll assist the final customers with points associated to the appliance, system and community. Your essential accountability can be to diagnose, prioritize and remedy the occasions raised via cellphone, electronic mail, chat, or walk-in. You’ll log in to the occasion administration gear, guaranteeing that every one the requests are resolved inside the agreed time -outline, guaranteeing that every one requests are solved inside the agreed timeline.
As a help analyst, you may be the primary level of contact for helpdesk requests, will take full possession of points and guarantee well timed communication with customers. This function requires robust problem-solution abilities, a customer-first mentality, and the power to handle the requests successfully. You have to be versatile to work within the 24×7 environment with a rotation shift and weeks together with holidays.
The perfect candidate has robust communication abilities, information of ITIL processes, working programs, networking fundamentals, and expertise, which normally troubles the purposes used corresponding to Outlook, MS Workplace, VPN and browsers. In case you are self-inspired and luxuriate in offering glorious technical help, this function will enable you develop in your IT profession.
Key Tasks and Necessities:- Stroll in for Freshers in Bangalore
- Present help for points associated to purposes, programs and networks.
- Its prognosis, precedence, and it successfully relieves occasions.
- Log and doc all tickets and resolutions precisely.
- Improve essential tickets requiring fast motion.
- Customers themselves present well timed updates on points and progress.
- Present prime quality customer support aligned with ITIL practices.
- Help in 24×7 rotating shift surroundings together with holidays.
Most popular abilities:- Stroll in for Freshers in Bangalore
- Technical help / service desk help expertise
- Lively Listing and VPN Information of Troubleshooting
- Fingers-on with MS Outlook and Ticketing Software
- Conversant in technical voice course of
- Expertise with Bitalocker and VDI surroundings
- Understanding of networking fundamentals (DHCP, DNS, TCP/IP, VPN)
- Robust communication and problem-solution abilities
Advantages & Perks
- Job and mushy ability coaching to extend your profession improvement
- Complete medical health insurance protection
- Sponsored cafeteria amenities
- Workplace cab/shuttle for handy journey
- Gymnasium on website for well being and health
- Skilled diploma and profession help for development
FAQs
Q1: Who can apply for this function?
Freshers and professionals are welcome to use for 0-4 12 months previous IT Helpdesk expertise.
Q2: Is pre -ITIL information mandatory?
The essential information of ITIL is most well-liked however is just not necessary.
Q3: What’s the work shift?
It’s a 24×7 function with rotating shift, week vacation and vacation protection.
This autumn: What sort of help will I present?
You’ll assist customers with programs, purposes, VPN, Outlook, O 365 and Primary Networking points.
Q5: What coaching has been offered?
Sure, you’ll obtain coaching on gear, processes and mushy abilities.
About Firm:- Stroll in for Freshers in Bangalore
Our firm is a world chief in expertise and counseling providers, which helps in innovating companies and changing digitally. We deal with offering extraordinary IT help, infrastructure administration and customer-focused options to clients in industries. With a robust tradition of teamwork, studying and improvement, we empower workers to make a significant profession by contributing to spectacular initiatives.
We consider in nurturing expertise, encouraging innovation and offering an inclusive office, the place each individual finds precious. Our robust coaching packages, supporting management and international alternatives assist professionals intensify their abilities and detect new horizons. Past the work, we guarantee welfare to the worker via well being advantages, versatile work preparations and leisure amenities.
In case you are emotional about expertise, problem-solving and customer support, it’s the proper place to extend your profession in it.
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