The Hackett Group is hiring for Trainee- IT Helpdesk Technician Position – Apply Now!

The Hackett Group is hiring for Trainee- IT Helpdesk Technician Position. Candidates can undergo the small print and apply utilizing the hyperlink supplied on the backside of the Publish. Apply Earlier than the job is stuffed.

The Hackett Group is hiring for Trainee- IT Helpdesk Technician

Job Description

The Hackett Group Hiring for Trainee- IT Helpdesk Technician Position

Apply: IT
Place: Trainee / Intern
Division: IT
Talent Focus: Helpdesk Assist
Expertise Required: Minimal 6 Months

Key Obligations

• Act because the preliminary level of contact for customers requiring technical assist by means of telephone, electronic mail, or ticketing platforms.
• Diagnose and resolve {hardware} and software program points associated to Home windows desktops and laptops.
• Help with software program installations, updates, and configurations through distant desktop instruments.
• Carry out fundamental community troubleshooting, addressing points corresponding to VPN, DNS, Wi-Fi, and connectivity issues.
• Make the most of distant assist instruments like AnyDesk, TeamViewer, and RDP to supply help.
• Log, categorize, prioritize, and assign points utilizing the IT ticketing system.
• Escalate unresolved points to senior assist ranges following the escalation course of.
• Preserve correct documentation of assist requests, resolutions, and troubleshooting steps.
• Assist consumer onboarding and offboarding, together with gadget setup, account provisioning, and entry configuration.
• Guarantee compliance with inside SLAs and IT service administration greatest practices.
• Be out there for rotational shifts, together with occasional weekend and vacation protection.

Important Expertise

Technical:

• Experience in troubleshooting Home windows OS, {hardware}, and software program issues.
• Understanding of networking fundamentals (IP, DNS, DHCP, VPN).
• Proficiency with distant assist instruments and ticketing methods.
• Information of software program set up and configuration processes.
• Robust potential to doc points and keep up to date ticket logs.
• Functionality to handle a number of assist requests beneath time constraints.

Private:

• Efficient communication abilities to elucidate technical ideas to non-technical customers.
• Robust analytical and problem-solving talents.
• Skill to prioritize duties and meet outlined SLAs.
• Flexibility to adapt to altering applied sciences and shift schedules.
• Possession mindset with a deal with well timed and correct resolutions.

Most well-liked Expertise

Technical:

• Expertise troubleshooting Microsoft instruments (Outlook, Groups, OneDrive, SharePoint).
• Fundamental assist for cellular units (iOS and Android) in company settings.
• Familiarity with Home windows Defender and printer-related troubleshooting.
• Expertise dealing with consumer account creation, password resets, and group membership updates.

Private:

• Clear verbal and written communication for reporting and documentation.
• Accuracy in logging tickets and documenting resolutions.
• Skill to adapt to evolving applied sciences and organizational processes.
• Willingness to be taught and develop in a dynamic IT surroundings.
• Optimistic angle and composure in high-pressure situations.

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Tips on how to Apply?

• To use for a job, learn by means of all info supplied on the job itemizing web page fastidiously.
• Search for the apply hyperlink on the job itemizing web page, often situated someplace on the web page.
• Clicking on the apply hyperlink will take you to the corporate’s software portal.
• Enter your private particulars and some other info requested by the corporate within the software portal.
• Pay shut consideration to the directions supplied and fill out all obligatory fields precisely and utterly.
• Double-check all the data supplied earlier than submitting the applying.
• Be sure that your contact info is appropriate and up-to-date, and precisely mirror your {qualifications} and expertise.
• Submitting an software with incorrect or incomplete info might hurt your possibilities of being chosen for an interview.

About The Hackett Group

Infor is a number one world supplier of enterprise software program options, dedicated to empowering organizations with revolutionary know-how to drive their success. With a complete suite of industry-specific purposes and deep area experience, Infor permits companies to streamline their operations, improve productiveness, and make data-driven selections. Their options span throughout numerous sectors, together with manufacturing, healthcare, retail, and extra, serving to firms optimize their processes and keep forward in at present’s aggressive panorama. With a customer-centric strategy and a deal with delivering measurable enterprise outcomes, Infor continues to be a trusted associate for organizations seeking to remodel their operations and obtain sustainable progress.