Affiliate, Buyer Help Engineer (New School Graduates)

Job description:

Enphase Vitality is hiring for the submit of Buyer Help Engineer.

Duties and tasks:

• You can be answerable for skilled and well timed decision or referral of technical points which will contain {hardware}, software program, communications, set up, or a mix of variables.
• Enphase assist groups work 24*7 and three hundred and sixty five days a 12 months. Candidate might be required to reply inbound Emails / Chats / Cellphone calls from Enphase clients throughout assigned hours, prepared to work on weekends & night time (9:00 PM & 11:00 PM) shifts
• Conducting distant troubleshooting of Enphase merchandise.
• Troubleshooting, approving and executing guarantee claims.
• Offering pre-sales details about Enphase merchandise.
• Aiding with the activation of latest Enphase websites as wanted.
• Documenting all exercise in a central CRM/Assist Desk software program platform.
• Coordinating with Enphase Engineering with monitoring of field-issues, and subsequent product-modifications, logging product bugs in a central database. Aiding different team-members with troubleshooting and/or administrative duties as wanted.
• Following departmental conventions and procedures.
• Collaborating in ongoing coaching/training of business requirements and Enphase product-specific info.
• Professionally characterize Enphase by way of all communications mediums.
• Abiding by all firm insurance policies and requirements of conduct contained within the Enphase Vitality employee-manual.
• Performing different duties as assigned.

Necessities:

• Ought to be a Graduate – B.E/B. Tech and/or Electrical
• New School Graduates / Freshers, with 60% and above in tenth & twelfth, 70% and above in commencement solely can be thought-about for the position. Scores are necessary to be shared together with the resume
• Good Interpersonal abilities and confirmed capacity to construct rapport and set up/hold working relationships with clients, friends and managers
• Robust verbal and written communications abilities in English
• Pc literate (PC abilities important, Mac OS fascinating)
• Common understanding {of electrical} ideas, AC & DC circuits, electrical or electronics background can be extremely fascinating
• Publicity to photo voltaic/PV-related environments

Job/Req. ID: N/A